Frequently asked
questions

FAQs

Please see our frequently asked questions below.

*Bookings are open 12 weeks in advance*

Cheltenham scanning schedule: (Thursdays fortnightly)
May- 9th, 23rd
June – 6th, 20th
July – 4th, 11th, 18th, 25th
August – 1st, 15th, 29th
September – 12th, 26th

South Melbourne scanning schedule: (Mondays, monthly)
May – 20th
June – 17th
July – 22nd
August – 19th
September – 23rd

Hawthorn scanning schedule: (Tuesdays, 3 weekly)
May – 21st
June – 11th
July – 2nd, 23rd
August – 13th
September – 3rd, 24th

Brisbane scanning schedule: (Tuesdays, weekly)

We have 3 scanning locations in Australia, all located in Victoria.

1 – Main Clinic – Cheltenham – 85 Argus Street.

2 – OsteoStrong – South Melbourne – 378 Clarendon Street.

3 – OsteoStrong – Hawthorn – 585 Burwood Road.

4 – Lilian Cooper Women’s Health Centre – Brisbane – Suite 297, Level 1, 33 North Street, Spring Hill

Scanning:

1 – Cheltenham, 85 Argus Street. Scanning days run on Thursdays every fortnight.
– Book for Cheltenham here

2 – OsteoStrong – South Melbourne, 378 Clarendon Street. Scanning days run once a month on a Monday.

Book for South Melbourne here

3 – OsteoStrong – Hawthorn, 585 Burwood Road. Scanning days run  three weekly on Tuesdays.

Book for Hawthorn here

4 – Lilian Cooper Women’s Health Centre – Brisbane, Suite 297, Level 1, 33 North Street, Spring Hill.

Book for Brisbane here

Administration hours:

Monday to Friday, 9:00 am – 5:00 pm (AEDT). Closed public holidays.

We accept online bookings on our website. Our full availability can be found by heading to our booking page here: Make a booking

Bookings can be made 12 weeks in advance.

Alternatively you may either phone or e-mail us, however there may be a delay in response as we have a small team operating various support programs.

We would appreciate a doctor’s referral (stating BMD analysis via REMS) however it is not necessary.

However the findings do represent a clinical report and must be sent to your doctor for review upon completion of the scan.

Once a booking is made please enter your GP/Specialist details on your New Patient Form correctly and especially the clinic e-mail address, otherwise reports may be delayed in getting to your managing clinician.

The Echolight scans give an immediate report and you will be given a brief overview of the report findings at the conclusion of your scan.

The scan results and a summary will be sent to your GP/Specialist and yourself about 5 – 7 business days after your appointment.

The scans performed include:
• All three key sites; Left & right femoral neck and L1-L4 Lumbar spine
• Bone Mineral Density (BMD), T-scores and Z-scores
• Fragility Score (FS) – unique to Echolight. This is a measure of bone strength.
– The T-score and Fragility are also combined to give a fracture risk score.

Appointments are 30-45 minutes to allow for repeat scans if necessary.

Although we aspire to extend our presence to other states in 2024, our plans are currently still in progress and have no set dates just yet.

We are in the process of gathering a list of potential patients based on their locations, and our intention is to open new clinics in major capital cities as well as run regional scanning clinics periodically.

Please register your interest in other locations by completing the form at the bottom of this page: Make a Booking

Scans are $165 inc GST.

We can now offer a concession rate which is a 10% discount.

Unfortunately at this stage Echolight is not covered under Medicare.

Unfortunately at this stage we do not have Private Health Provider Numbers to claim with Private Health companies.

We recommend seeking guidance from your treating GP/Specialist.

We deliver a non-invasive scanning procedure which will give you a normal/osteopenia/osteoporosis diagnosis as well as a Fragility score.

However your clinical management, such as preventative measures, interventions or medication recommendations are best discussed with your clinical team.

Once you have made a booking, you will receive a Patient Form link in your confirmation e-mail. Please complete this prior to your appointment. If you have not received a New Patient Form please let us know and we can re-send it for you.

Please:

– Wear loose clothing, as the scan requires the application of ultrasound gel on the skin & the probe must have uninterrupted contact with the skin. 

– Fast 2 hours prior, or light meal 3 hours prior. Water is permissible.

The scanning process:

–   First and second scans will be of your femoral neck (left and right) which is in the vicinity of your hip bone. This is done with the patient lying face up and the scanning probe on the side of your hip about 5-10cm left/right of the groin area to both sides.

Inform your Echolight Specialist if you are left or right-handed as it is important to scan your non dominant side femoral neck.

– Third scan will be of your lumbar spine, L1 – L4. This is done with the patient lying face up, and the scanning probe on your stomach. Approximately 5cm below to approx. 20 cm above your belly button

Once an appointment is made you will receive an e-mail confirmation. At the bottom of this e-mail is a cancellation link you may use to cancel your own appointment.

Alternatively please e-mail us at info@echolight.com.au.

We only accept pre booked appointments.

***Information current as of 30 April 2024

ADDRESS

85 Argus Street Cheltenham​ VIC 3192

Privacy Policy

Cortex Health is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including interviews, correspondence, by telephone and facsimile, by email, via our website https://echolight.com.au, from your website, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
[Your business name] will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:
Cortex Health
info@cortexhealth.com.au
1800 367 758